ISO 10001:2007

Lakshy Management Consultant Pvt. Ltd. is one of the largest and leading ISO 10001 consultants in India. Ours is a transnational ISO certification consultancy service, with clients in India, USA, UK, Saudi Arabia, Kuwait, Middle East, Europe, Africa, Australia, Singapore, Hong Kong, UAE, Qatar, Oman, Russia etc. We provide quick, result oriented, and easy to implement consultation and training services for ISO 10001 certificate.

We have been associated with organizations across the world for their ISO 10001 certification projects. Irrespective of whether you are a small organization or a multinational corporate, our proven consultation solutions will ensure that you implement ISO 10001 standard in the most effective manner, with timely project completion.

ISO 10001 customer satisfaction management system & implementation with the consultants and experts of Lakshy Management Consultant Pvt. Ltd. not only assures 100% successful ISO 10001 certification but also improves process performance and business operations.

Consultants of our organization assist your company through ISO 10001 certification to get it ISO 10001 certified quickly with the ease of implementation and in the most cost effective manner. We make sure that ISO 10001 standard implementation does not just become a documentation activity but also a way of life for the organization that lays a foundation for total customer management and customer conscious organizational culture.

We offer onsite and online consultation services for ISO 10001 certification. Our customers have been utilizing our services not only for initial certification consultation, but also for post certification consultation, to ensure that we regularly add value to their business processes and quality standardization initiatives.

Our ISO 10001 certificate consultation services include awareness training, customer satisfaction management policy - objectives workshop, gap analysis, documentation design including manuals, procedures, work instructions, formats, etc., implementation assistance & training, internal auditor training, lead auditor training, assistance in conducting internal audit, pre-assessment audit and everything required to ensure a 100% successful ISO 10001 certification audit within scheduled project completion time period.

The greatest benefit that an organization gets out of ISO 10001 is improvement in business process control through process standardization. No matter what benefits you are looking for from ISO 10001certification, we will make sure that your organization benefits from ISO 10001 implementation and certification.

ISO 10001:2007 is a customer satisfaction management system. ISO 10001 is the standard for how an organization manages its customer satisfaction processes.

These guidelines draw focus on :

• Designing Customer Feedback
• Interpretation of the feedback parameters
• Data Analysis of the feedback
• Continual Improvement projects based on the feedback

In today’s competitive world, the organizations that are proactive in managing their customers go a long way in establishing themselves as industry leaders. The best way to achieve this leadership is to have an efficient customer satisfaction management system.

Customer retention

By adopting the management system, your ability to retain the loyalty of your customers will be enhanced.

Brand reputation

Implementing and certifying your complaints management system demonstrates, to stakeholders, that you have a real commitment to managing customer care issues and have processes in place to handle, analyze and review complaints.

Operational efficiency

Implementation and certification ensures a consistent approach to handling customer queries, enabling you to identify trends and eliminate the causes of complaints, as well as improve your organization’s operations.

Improved internal communications and relations

It helps you adopt a customer-focused approach to resolving complaints and encourage personnel to improve their skills in working with customers.

Flexibility

The standard is compatible with ISO 9001 Quality, allowing you to add value and efficiency to your organization. ISO 10002 - annex A also provides guidance specifically for small businesses.

Continual improvement

It provides a basis for continual review and analysis of your complaint-handling process, the resolution of complaints, and also gives you an idea of where improvements can be made.

Achieve ISO 10001 / 10002 customer satisfaction / complaint management compliance with us and show to the world your customer centric process oriented business model.

With a team of highly qualified consultants and trainers having vast industrial experience, Lakshy Management Consultant Pvt. Ltd. assists organizations across the world to implement and achieve ISO 10001 certification. Our consultation approach is highly professional, time bound and effective resulting in ease of implementation and adds value to the business processes of the client’s organization.

We offer ISO 10001 training, implementation, consultation, gap analysis, documentation, internal audits, pre-assessment audits, certification audit through best of the certification bodies and post certification enhancement / maintenance services to enable your organization get the best out of ISO 10001 management system. Our services are globally accepted, authoritative and benchmarked in the field of ISO 10001 :

Contact us at info@lakshy.com to get your organization ISO 10001 certified.