corrective actions

How to comply with clause 7.2 of ISO 9001 standard ?

How to comply with clause 7.2 of ISO 9001 standard ? ISO 9001 : 2008 standard is one of the excellent tools to standardize your business processes and achieve a higher level of performance efficiency and effectiveness. Clause 7.2 – Customer Related Processes defines the flow of exchange of information between the organization and the client. Mainly the sales / marketing or business development dep... »