ISO 10002 consultants for ISO 10002 Certification, implementation and training. Quality Management System QMS Certification in India, Mumbai, Chennai, Hyderabad, Bangalore, Kolkata, Indore, Pune & Delhi.

ISO 10002 certification consultants in India, UAE, Saudi Arabia, Qatar, Oman, Kuwait, USA, Canada, Africa, Europe, UK and Middle East.

Lakshy +91-9821780035

ISO 10002:2014

Introduction to ISO 10002

Lakshy Management Consultant Pvt. Ltd. is one of the largest and leading ISO 10002 consultants in India. Ours is a transnational ISO certification consultation service with clients in India, USA, UK, Saudi Arabia, Kuwait, Middle East, Europe, Africa, Australia, Singapore, Hong Kong, UAE, Qatar, Oman, Russia etc. We provide quick, result oriented and easy to implement consultation and training services for ISO 10002 certificate.

We have been associated with organizations across the world for their ISO 10002 certification project. Whether you are a small organization or a multinational corporate, our proven consultation solutions will ensure that you implement ISO 10002 standard in the most effective manner with timely project completion.

ISO 10002 customer complaint management system & implementation with the consultants and experts of Lakshy Management Consultant Pvt. Ltd. not only assures 100% successful ISO 10002 certification, but also improves process performance and business operations.

Consultants of our organization assist your company in your customer complaint management context, through ISO 10002 certification to get your company ISO 10002 certified quickly with the ease of implementation and in the most cost effective manner. We make sure that ISO 10002 standard implementation does not just become a documentation activity but also a way of life for the organization that lays a foundation for total customer Management and customer conscious organizational culture.

We offer onsite and online consultation solutions for ISO 10002 certification. Our customers have been utilizing our services not only for initial certification consultation, but also for post certification consultation to ensure that we regularly add value to their business processes and quality standardization initiatives.

Our ISO 10002 certificate consultation services include awareness training, customer complaint management policy - objectives workshop, gap analysis, documentation design including manuals, procedures, work instructions, formats etc., implementation assistance & training, internal auditor training, lead auditor training, assistance in conducting internal audit, pre-assessment audit and everything required to ensure a 100% successful ISO 10002 certification audit within scheduled project completion time period.

The greatest benefit that an organization gets out of ISO 10002 is improvement in business process control through process standardization. No matter what benefits you are looking for from ISO 10002 certification, we will make sure that your organization benefits from ISO 10002 implementation and certification.

What is ISO 10002?

ISO 10002 is a complaint handling system. ISO 10002 talks about how an organization manages its complaint handling system.

These guidelines draw focus on :

  • Designing Customer complaint handling system
  • Interpretation of the complaints parameters
  • Data Analysis of the complaint root cause
  • Continual Improvement projects based on the corrective actions

In today’s competitive world, the organizations that are proactive in managing their customers go a long way in establishing themselves as industry leaders. The best way to achieve this leadership is an effective customer complaint handling system.

Complaint management is challenging, as there is not always a concrete solution to the problem. Success depends on how well you understand the complaint, how it is handled and whether the customer is happy with the solution offered.

“A complaint is an expression of dissatisfaction made to an organization, related to its products, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected.” Definition from ISO 10002: 2004.

Benefits of ISO 10002:

Customer retention

By adopting the management system, your ability to retain the loyalty of your customers will be enhanced.

Brand reputation

Implementing and certifying your complaints management system demonstrates, to stakeholders, that you have a real commitment to managing customer care issues and have processes in place to handle, analyze and review complaints.

Operational efficiency

Implementation and certification ensure a consistent approach to handling customer queries, enabling you to identify trends and eliminate the causes of complaints, as well as improve your organization’s operations.

Improved internal communications and relations

It helps you adopt a customer-focused approach to resolving complaints and encourage personnel to improve their skills in working with customers.


The standard is compatible with ISO 9001 quality, allowing you to add value and efficiency to your organization. ISO 10002 - annex A also provides guidance specifically for small businesses.

Continual improvement

It provides a basis for continual review and analysis of your complaints-handling process, the resolution of complaints, and also gives you an idea of where improvements can be made.

Achieve ISO 10002 complaint management compliance with us and show to the world your customer centric process oriented business model.

What do we offer for ISO 10002 Certification for your organization?

With a team of highly qualified consultants and trainers having vast industrial experience, Lakshy Management Consultant Pvt. Ltd. assists organizations across the world to implement and achieve ISO 10002 certification. Our consultation approach is highly professional, time bound and effective resulting in ease of implementation and adds value to the business processes of the client’s organization.

We offer ISO 10002 training, implementation, consultation, gap analysis, documentation, internal audits, pre-assessment audits, certification audit through best of the certification bodies and post certification enhancement / maintenance services to enable your organization get the best out of ISO 10002 management system. Our services are globally accepted, authoritative, and benchmarked in the field of ISO 10002.

Contact us at to get your organization ISO 10002 certified.

Upgrade from ISO 9001:2008 to ISO 14001:2015:-

Upgrade from ISO 14001:2004 to ISO 14001:2015:-

Upgrade from OHSAS 18001:2007 to ISO 45001:2018

ISO 10002 Training

ISO 10002 Video

  Benefits of ISO 10002 Certification

Customer retention

Brand reputation

operational efficiency

improved internal communications and relations


continual improvement

Our Clients

View All

Corporate Office

+91 22 4122 7402/03

+91 9821780035


304, A-wing, 3rd floor, Shree Nand Dham, Sector 11, Opposite Raheja Arcade, CBD,Belapur, Navi Mumbai-400 614, India.